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CITYSTREAMS - Terms of use

This page (together with the documents referred to on it) tells you the terms on which you may make use of our website www.Inoqo.com (Site) and purchase hotel bookings through the Site (Bookings), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the Site. By using the www.Inoqo.com Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our Site.

1.     Information about us

www.Inoqo.com is a site operated by CityStreams Limited (We).  We are registered in England and Wales under company number 06945459 and have our registered office at 21A New Road, Ilford IG3 8AU, United Kingdom.  Our value added tax number is 975425195.

2.     Accessing our Site

Access to our Site is permitted on a temporary basis, and We reserve the right to withdraw or amend the service We provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

From time to time, We may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our Site, you must comply with the provisions contained in these terms of use.

You are responsible for making all arrangements necessary for you to have access to our Site.  You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use, and that they comply with them. 

3.     Prohibited uses

You may use our Site only for lawful purposes.  You may not use our Site:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purposes of harming or attempting to harm minors in any way;
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with out content standards below;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other for of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

 

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of use;
  • Not to access without authority, interfere with, damage or disrupt:
    • Any part of our Site;
    • Any equipment or network on which our Site is stored;
    • Any software used in the provision of our Site; or
    • Any equipment of network or software owned or used by any third party.

4.     Interactive services

We may from time to time provide interactive services on our Site, including, without limitation blogs and bulletin boards (Interactive Services).  Where We do provide any Interactive Service, We will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

 

We will do our best to assess any possible risks to users from third parties when they use any interactive Services, and We will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.  However, We are under no obligation to oversee, monitor or moderate any Interactive Service, and We expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by a user in contravention of our content standards below, whether the service is moderated or not.

5.     Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6.     Reliance on information posted

Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

7.     Our Site changes regularly

We aim to update our Site regularly, and may change the content at any time. If the need arises, We may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and We are under no obligation to update such material.

8.     Our liability

The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, We and third parties connected to us hereby expressly exclude:

·         All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

·         Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

·         loss of income or revenue;

·         loss of business;

·         loss of profits or contracts;

·         loss of anticipated savings;

·         loss of data;

·         loss of goodwill;

·         wasted management or office time; and

  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

 

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

9.     Information about you and your visits to our Site

We process information about you in accordance with our privacy policy.  By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

10.  Transactions concluded through our Site

Contracts for purchase of Bookings are governed by the terms and conditions of supply of the third parties offering those hotel services (Hotels) and by the terms set out below.  Please note that all offers available on our Site are not an offer by us to sell any services, but an invitation to you to make an offer to the Hotels.  Because the contract in relation to the Booking is between you and the Hotel any queries or concerns relating to the rooms should be addressed to them.  You will see the name, address and contact details of the Hotels in the confirmation e-mail that We will send you once you have made your Booking. 

10.1    Your Booking and Your Payment Details

You accept financial responsibility for all transactions made under your name or account.

Given that the contract in relation to the Booking is not between us but with the Hotel we will pass your credit or debit card (or details of any other payment method allowed) and any other essential Booking details to that Hotel and our payment processing agency ,PayPal or Global Collect Services B.V. and Global Collect B.V.  The placing of a Booking by you will constitute consent to us passing on such details.  You undertake to us that the details you give us of your credit or debit card are correct, that the credit or debit card belongs to you and that there are sufficient funds to cover the Booking.  If there are any changes in your payment details it is your responsibility to inform us here.  Failure to supply the correct credit or debit card, billing address information and/or cardholder details may result in delay to the issue of your Booking and may make the Booking subject to increase in the fee.  We also reserve the right to cancel Bookings if payment is declined or the incorrect cardholder and/or billing address have been supplied. 

10.2    Booking Fee

Prices stated on the Site are per room, per night basis and include value added tax, all relevant taxes and service fees.

 

10.3    Charges for Taxes and Service Fees

In connection with facilitating your Booking, We or the Hotel will charge your debit or credit card for all relevant taxes and service fees.  This charge includes an estimated amount to recover, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes.  The charge for taxes and service fees is supplied to us by the Hotel. 

 

10.4    Taxability

If We are the party charging your debit or credit card, We are not the vendor collecting and remitting taxes to the applicable taxing authorities.  Hotels, as vendors, notify us of all applicable taxes and We pay over such amounts directly to the Hotels.  We are not a co-vendor associated with Hotels with whom We book or reserve your travel arrangements.  Taxability and the appropriate tax rate and the type of applicable tax vary greatly by location.

 

10.5    Additional Fees

Depending on the city and property you stay in, you may also be charged resort fees or other incidental fees, such as parking charges.  These charges, if applicable, will be payable by you to the Hotel directly at checkout.  When you check-in, a valid ID and a credit card or, in the Hotel's discretion, a debit card, will be required to secure these charges and any incidental fees (phone calls, rooms service, movie rentals, etc.) that you may incur during your stay.

 

10.6    Room Description, Ratings and Other Services

Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.  Room ratings may differ according to the country where the hotel is located and are out of our control.  Unless otherwise stated, breakfast, lunch and dinner are not included. 

 

10.7    Late Arrival and Failure to Check-In on the First Night

If you arrive at the Hotel after the check-in date, but prior to the check-out date, and the Hotel has a room available, you shall be accommodated for the remainder of the original Booking. You shall not be entitled to a refund for any portion of such Booking.  If you are going to be delayed or find that you cannot check-in to the Hotel on the date you requested, you should contact the Hotel to let them know.  If you fail to check-in into the Hotel on the day of your Booking and do not alert the Hotel, the remaining portion of your Booking may be cancelled and in that case you will not be entitled to a refund.

 

10.8    Special Needs

If you have special needs you must call the Hotel and verify that they can meet your special needs.  Your Booking will be refunded, cancelled or modified if the Hotel cannot meet your special needs.

 

10.9    Age

In order to make a Booking you must be over 18 years old and have the legal capacity to make the transaction.  Additionally, the guest on the Booking must be 18 years or older to check into the Hotel.

 

10.10  Frequent Traveller Points

Frequent traveller points, upgrades, certificate vouchers and other discounts or incentives may not apply to the Site.

 

10.11  Additional Restrictions

In addition to any restrictions described above, the following restrictions apply to the Bookings:

  • Subject to clause 10.8 above and given that all Bookings are for services starting in less than 7 working days, Bookings are non-cancellable, non-refundable, non changeable and non-transferable by you except that cancellation is available in case of family death or natural disaster; and
  • Once you make a Booking, your debit or credit card will be debited either by us or by the Hotel with the amount shown in the Site, regardless of whether or not the Booking is used.  We will not give credit for any unused Bookings.  Additionally, Bookings may not be used toward any future Bookings.

 

10.12  Changes to your Booking

In the unlikely event of the Hotel cancelling or amending your Booking after the Booking has been made, We will use our reasonable endeavours to advise you as soon as possible.  Should the Hotel be unable to fulfil your Booking, you will have the choice of accepting an  offered alternative or cancel.  However, in the event of cancellation We will not provide a refund. 

 

10.13  Waiver

We or the Hotel may, on an exception basis and at your request, waive one or more of the restrictions above after the Booking has been done.  We may, in our sole discretion, impose additional obligations and/or fees in connection with any such waiver. 

11.  Uploading material to our Site

Whenever you make use of a feature that allows you to upload material to our Site including hotel reviews (Uploaded Material), or to make contact with other users of our Site, you must comply with the content standards set out below.  You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. 

Any Uploaded Material will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You hereby consent to our disclosing your identity and your Booking reference number to any third party who intends to dispute the Uploaded Material or who is claiming that any Uploaded Material constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of the Uploaded Material.

We have the right to remove any Uploaded Material if, in our sole opinion, such material does not comply with the content standards set out below.

12.  Content Standards

These content standards apply to any and all material which you contribute to our Site, including Uploaded Material (Contributions), and to any Interactive Services associated with it.

 

You must comply with the spirit of the following standards as well as the letter.  The standards apply to each part of any contribution as well as to its whole.

 

Contributions must:

  • Be accurate (where they state facts);
  • Be genuinely held (where they state opinions);
  • Comply with all applicable law in the UK and in any country from which they are posted.

 

Contributions must not:

  • Contain any material which is defamatory of any person;
  • Contain any material which is obscene, offensive, hateful or inflammatory;
  • Promote sexually explicit material;
  • Promote violence;
  • Promote discrimination based on race, sex, religion, disability, sexual orientation or age;
  • Infringe any copyright, database right or trade mark of any other person;
  • Be likely to deceive any person;
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • Promote any illegal activity;
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  • Be likely to harass, upset, embarrass, alarm or annoy any other person;
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • Give the impression that they emanate from us, if this is not the case;
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

13.  Viruses, hacking and other offences

You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

14.  Linking to our Site

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out above.

If you wish to make any use of material on our Site other than that set out above, please address your request here.

15.  Links from our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

The display on our Site of Hotels' offers and the links to Hotels' websites does not in any way, imply, suggest, or constitute any sponsorship or approval of our Site by any such Hotels or any affiliation or partnership or joint venture between any such Hotels and the Site.  Additionally, the Site's display of Hotels' offers does not suggest a recommendation by the Site of the Hotels or their travel offers. 

16.  Suspension and termination

We will determine, in our sole discretion, whether there has been a breach of these terms of use through your use of our Site.  When a breach of these terms of use has occurred, We may take such action as We deem appropriate, including, without limitation:

  • Immediate, temporary or permanent withdrawal of your right to use our Site;
  • Immediate, temporary or permanent removal of any Uploaded Material.

17.  Severance

If any provision of these terms of use is held by any competent authority or a court of law to be invalid or unenforceable in whole or in part the remaining provisions of these terms of use shall remain in full force and effect.

18.  Rights of third parties

An entity which is not expressly a party to these terms of use has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms of use.

19.  Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

20.  Trade marks

Inoqo is a registered trade mark of CityStreams Limited.

21.  Variations

We may revise these terms of use at any time. You are expected to check this page from time to time to take notice of any changes We made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.

22.  Your concerns

If you have any concerns about material which appears on our Site, please contact us here.

Thank you for visiting our Site.